Process for Handling Parent Concerns
The PAUSD Board of Education has adopted the following guidelines for parent/guardian concerns regarding school district employees.
- Concerns raised by parent/guardians about school district personnel should be resolved as quickly as possible. Therefore, parents/guardians are urged to discuss their concerns directly with employee(s) in question.
- If the issue is not resolved with the employee(s), the parent/guardian should then put the issue in writing and direct it to the employee(s) immediate supervisor. At the middle school, the immediate supervisor would be the instructional supervisor and/or the principal. The employee(s) will receive a copy of the documentation and shall review the item(s) of concern.
- The supervisor will respond to written items within 10 working days with a proposed resolution.
- If the issue is not resolved at this level, the parent/guardian may request that the matter be directed to the Superintendent of his/her designee. This request must be in writing. The Superintendent and/or his/her designee will respond within 20 working days after receipt of the written documentation.
Appeals to the Superintendent’s decision may be made in writing to the Board of Education.
Part of the
Palo Alto Unified School District
Webmaster | updated 8/08